On Monday, West Elm called me to schedule the ‘in home delivery’ of our sleeper sofa. They said the delivery would be between 4pm-6pm on Wednesday. This obviously was perfect because my boyfriend gets off work early enough that he wouldn’t really need to leave early. Me accepting said delivery was obviously out of the question.
Yesterday my cell starts ringing at around 1pm and it’s a blocked number, no less. I decided against my better judgement to answer it. On the other end was said West Elm delivery guy, Cruz. I have yet to confirm if that was indeed his real name. However, he said he was “running early” and asked if I was at the apartment.
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Oh silly Cruz, of COURSE I’m not at my apartment. I’m freaking at work. It’s 1pm on a Wednesday, sir. He proceeded to tell me that someone needed to be home in 45 minutes to receive said couch. I told him he promptly needed to slow his roll and that I needed to first confirm with the only other person that could get the couch that he could just sashay out of work in the middle of the damn day.
I wanted to slap someone. What the shit was the point of the delivery window? Also, how the hell did you get three hours ahead of schedule? Did you sell half your deliveries in Harlem or something?
Immediately I texted my boyfriend something to the effect of “Please call this mofo, I can’t…here is his number. Says his name is Cruz. Likely story.” I got a text back, at like 1:37, mind you that said “Called him. I’ll just leave work now.” I responded with something really sweet like “i really hate you.”
The moral of the story here is that delivery companies are a lot like doctors offices, they make you have an appointment and then screw with you for their entertainment.
Also, today is your lucky day! I had a lot of fun with Carly answering questions for an amazing post about yours truly over on her blog. Go check it out because I’m so awesome AND because she’s pretty cool too. The girl used to wear an eye patch. How bad ass is that?
my favorite is when i schedule a delivery that requires signature for after 5. then they show up at 1 and leave a sticky note saying ‘sorry we missed you’
no shit sherlock. i am not home.
I don’t know how I found you….but I’m glad I did. My thoughts, exactly. I hope you tweeted to West Elm…tweeting always works for me. Nothing like a little public humiliation to get a company to listen.
Ha- that’s just as bad as the cable man!!! Why is it that they are only available to come at the most inconvenience times?!
First at foremost, at least it’s so pretty and perfect. Back to reality: what world is he living in running THAT early? I always love your text recaps though. Thanks again for doing the my Q&A. It’ll most likely remain my all time favorite.
Fuckin’ Cruz. Ruining lives. Sorry man, not everyone who orders from West Elm is a stay-at-home parent. Jerk.
hahah love the interview!
So glad to find your blog! Ha, thanks for the laugh! And glad to “know” a Mizzou grad and my alma mater will start playing them in the SEC now, go gamecocks!
Ugh this makes me angry for you. I hate moving, and furniture deliveries, and appointments of any kind because they NEVER go smoothly.
Well at least I have a couch to crash on when i creepishy show up at your front door to hang out
they just never get it right with those damn delivery windows. although, usually they’re late so I’m kinda impressed with Cruz’s uber-promptness.
Loved your interview on Carly’s blog and the delivery window…so annoying!
Just found your blog through Carly’s and am so so happy I did!!! loved your post!
itsthelittlethingsblog.blogspot.com/
Honestly… I love this story, love West Elm, hate Cruz.
My favourite is when you are in and waiting and they come but don’t ring the bell and say you weren’t in–what is the point?
Oh and when someone leaves the flowers that are being delivered to me amongst the bins and the rubbish day is the next day–genius!
Rant over 🙂
Um YEAH. Why do they do this?! And, sorry, but how does a company like West Elm, who does a lot of their business online, expect for people to not oblige the stupid window of time. Grrrr.
Also, ps. I hope you haven’t given up on me on my 5 things. “I’m right on top of that Rose!”
-name that movie. 😉
delivery guys are pretty much just like cable guys and moving guys. they say one thing but do whatever the f*ck they want!!!!
delivery guys are pretty much just like cable guys and moving guys. they say one thing but do whatever the f*ck they want!!!!
you are hilarious! That happened to me with the frickin Time Warner guy. They gave me an effing window of 10-3 (ALL DAY) and they show up at 3:05. Like seriously?! So cray!
http://www.frankieheartsfashion.com
Gahhh! You’re not updating on my blog list. I thought you had stopped blogging. It tells me your last post was one month ago. Wtf.
love the q&a on carly’s blog- nice PR move there with the answers- acting like you’re really nice and stuff..haha!! love this story- i mean, the situation itself totally blows, but man, we’ve all been there. recently i got a “we missed you” notice from UPS- and you know how they’re supposed to check one of 3-4 time windows that they’d be there to redeliver? the fuckers checked ALL 4 OF THE TIME WINDOWS. oh, so you’ll be here between 8am-7pm? how convenient!!
sigh.
you’re freaking hilarious. and i love that.
Harlem!!! really? Oh, because nothing illegal ever happens in Manhattan. Oh, and BTW, what do you know about ghetto? Get a Life!!!!